School and Docent Programs Coordinator

Represents the Education Department and Docents among the public. Coordinates all aspects of the Docent Program and educational tours at the Museum. Performs general administrative duties for the Education Department as needed.

Responsibilities:

Docent Program

  • Works with Volunteer Program Supervisor to recruit, coordinate and interview prospective docents, and informs prospective docents of the Museum’s expectations.
  • Coordinates all docent training and takes part on an as needed basis. Assists Education and Interpretation Supervisor with content, preparation and distribution of docent training materials. Keeps attendance records and ensures that docents-in-training make up missed sessions and have all required materials.
  • Coordinates docent training mentoring system. Works with supervisor to assign, mentor and monitor docents’ activity throughout training. Schedules required shadowing of additional tours.
  • Schedules docents for all tours. Sends weekly emails to inform docents of upcoming tours and thoughtfully distributes assignments based upon docents’ availability, suitability and need for hours. Maintains record of tours and assignments for education department and Museum’s computerized reservation system.
  • Maintains docent records, including number of tours given, birthdays, special interests, etc.
  • Implements and coordinates docent recognition programs, assists with Docent/Volunteer luncheon and plans other docent recognition events.

School and Summer Youth Programs

  • With the School Services Educator, coordinates all school program activities; works with teachers to schedule tours, enters and maintains educational tours in Museum reservation system (Outbound and Counterpoint).
  • Coordinates tour content with teachers, education department staff, and docents; sends appropriate pre- and post- visit materials to teachers on a regular schedule.
  • Requests special You Design It shows, Hot Glass Shows, and Innovation Center demonstrations as needed for educational programs.
  • With the assistance of the education staff, greets school groups upon arrival and ensures the coordination of their activities with Museum staff and docents.
  • Works closely with Youth and Family Programs Supervisor to coordinate summer youth tours; takes reservations and sends pre-visit materials.

General

  • Attends weekly Museum coordination meeting to keep staff updated.
  • Performs administrative duties for the Education Department as necessary.
  • Assists with other educational programs, such as Evening for Educators, Meet Me at the Museum, etc.
  • Collects teen and educator contact information and shares it with appropriate staff.
  • Works cooperatively and proactively with staff in other departments.

Qualifications:

  • Bachelor’s degree required.
  • Ability to deal with people of all levels in a pleasant, helpful and efficient manner; excellent customer service skills.
  • Excellent organizational skills.
  • Ability to represent the Museum in a professional manner.
  • Experience working with volunteers desired.
  • Excellent technology skills, including Microsoft Word, Excel, Access, and Outlook; knowledge of and experience with digital cameras a plus. Previous experience with Outbound and Counterpoint desired, or the ability to learn.
  • Ability to work in a team environment with minimal supervision.
  • Flexibility to accommodate changing needs within the Museum on a daily basis.
  • Must be detail-oriented, and able to produce work quickly and accurately.
  • Excellent written and verbal communication skills.
  • Flexible; willing and able to divide time between desk work and tour coordination responsibilities.
  • Ability to work evenings or weekends as needed. 

To Apply

Email, fax, or mail resume with cover letter to employment@cmog.org, fax to (607) 438-5410, or send to Corning Museum of Glass, One Museum Way, Corning, NY 14830, Attn: Human Resources.

An Equal Opportunity Employer.