Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney.

Title: 
Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney.
Author/Artist: 
Ross, Catherine Sheldrick.
Publisher: 
New York : Neal-Schuman Publishers, c2002.
Description: 
xiii, 242 p. ; 28 cm.
Other Authors: 
Nilsen, Kirsti, 1938-
Dewdney, Patricia.
Format of Material: 
Books
Bib ID: 
92375
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Location: 
Stacks
Call Number: 
Z711.R82
Notes: 
Includes bibliographical references and index.
Contents: 
Conducting an effective reference interview --
Using the first 30 seconds to set the stage for the reference interview --
Finding out what they really want to know --
Moving beyond negative closure --
Exploring special contexts for the reference interview --
Performing the reference interview in an electronic environment --
Establishing policy and training for the reference interview.
ISBN: 
1555704328
Series: 
How-to-do-it manuals for libraries ; no. 117.
How-to-do-it manuals for librarians ; no. 117