Creating great visitor experiences : a guide for museums, parks, zoos, gardens, & libraries / Stephanie Weaver.

Title: 
Creating great visitor experiences : a guide for museums, parks, zoos, gardens, & libraries / Stephanie Weaver.

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The Corning Museum of Glass is temporarily closed as we do our part to limit the spread of COVID-19. All previously scheduled classes, events, and programs are cancelled until further notice.

Author/Artist: 
Weaver, Stephanie, 1961-
Publisher: 
Walnut Creek, Calif. : Left Coast Press, c2007.
Description: 
207 p. ; 23 cm.
Format of Material: 
Books
Bib ID: 
142941
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Location: 
Stacks
Call Number: 
AM11.W43 2007z
Notes: 
Includes bibliographical references (p. 189-200) and index.
Contents: 
[pt.] 1. The need for change --
1. Competing in an experience-driven world --
2. The bear on the bicycle : the visitor experience defined --
[pt.] 2. Your visitors and your staff --
3. What do they want? --
4. Getting them to come back --
5. What's in a name? : defining your brand --
6. Putting people first --
[pt.] 3. Your site --
Breaking it down --
7. # 1 : invitation, designing an invitation for your guests --
8. # 2 : welcome, dust off your first impression --
9. # 3 : orientation, lost in space --
10. # 4 : comfort, from toilets to typefaces --
11. # 5 : communication, craft your words carefully --
12. # 6 : sensation, fun and the five senses --
13. # 7 : common sense, using your heads --
14. # 8 : finale, take a bow --
[pt.] 4. How to use this book --
Instructions and calendar outlines --
Exercises and resources.
ISBN: 
1598741683 (hbk. : alk. paper)
9781598741681 (hbk. : alk. paper)
1598741691 (pbk. : alk. paper)
9781598741698 (pbk. : alk. paper)
Series: 
Experienceology guide.
Experienceology guide